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Frequently Asked Questions
Order & Shipping
We offer worldwide shipping from our global website. Please note that delivery times may vary depending on the destination. *We are currently unable to ship to the following countries : Russian Federation
We ship all orders via FedEx Express directly from Seoul. Delivery typically takes 3 to 7 business days to most major destinations (USA, Europe, Asia). Please note that while we handle customs pre-clearance, occasional delays may occur due to local customs processing.
Customs or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer.
Once your order is shipped, you will receive a shipping confirmation email with tracking details. You can use the provided link to monitor your delivery status.
Payment
We offer a wide range of secure payment options, including major credit cards such as Visa, Mastercard, American Express, JCB, UnionPay, Discover, and Diners Club.
PayPal is also available, with no PayPal account required.
Depending on your location, additional local payment methods may be available, including options like WeChat Pay and LINE Pay.
Returns & Exchanges
We accept returns of unopened and unused products within 7 days of delivery. Customers are responsible for return shipping fees. Please contact our customer service to initiate the return process.
About BEIGIC
Yes, all BEIGIC products are 100% vegan and cruelty-free. We do not use animal-derived ingredients and do not test on animals. Our products are certified by The Vegan Society in the UK.
Our products are formulated to be gentle and suitable for most skin types. To enhance your self-care experience, we use a small percentage of essential oils to add natural aroma and sensoriality. If you have very sensitive skin, we recommend reviewing the ingredient list carefully and performing a patch test before full application to ensure compatibility.
We use non-toxic ingredients, both natural and synthetic, to ensure safety and performance. While “clean beauty” has no official definition, our focus is on ingredients that are proven to be safe and effective—whether naturally derived or scientifically developed. In addition, we avoid ingredients such as artificial fragrances, colorants, harsh sulfates, cyclo-silicones, and parabens.
Contact Us
For any inquiries, feel free to contact us at cs@beigic.com
Please contact our Sales team at the following address: professional@beigic.com
